Application Support

  • Application Support

Application Support

CAI's Managed Maintenance Methodology and proprietary tool suite, Tracer, is designed to provide clients with a comprehensive package of process and systems expertise optimized to achieve superior application support quality and performance.

Why Optimize Application Support?

The application support portfolio:

  • Impacts every aspect of the business which comes into contact with software

  • Is comprised of thousand of tiny interactions (moments of truth) which form lasting impressions with business users

  • Represents 20-30% of IT spend

  • Is at risk of significant loss of business and application knowledge

  • Has the potential to provide double digit savings while providing greater IT alignment with the business and greater IT credibility with the business community

CAI Differentiators:

  • The ability to standardize a business's application support environment around industry and client-centric best practices

  • The capability to automate desired behaviors and outcomes to institutionalize success throughout the entire IT organization

  • The discipline and tools to measure all relevant data points providing high levels of management and team visibility to enable a rich, service level driven environment

The ability to provide an unprecedented level of Visibility, Control, and Optimization of the application support environment


  • Hard Dollar Savings - Total spend on application support will be decreased enabling funding to be freed to spend on high value projects or realized in the form of cost savings

  • Increased Capacity - Enhanced visibility enables greater resource optimization and ensures resources are working on the right things

  • Reduced Risk - The highly measured and controlled environment will reduce the risk of IT not providing value back to the business. Commitments are handled on time, within budget, and with high quality

Improved Business Alignment - Visibility of effort enables fact based decision making and leads to improved creditability with the business community